Frequently Asked Questions

Yes - children can attend events at THE EDGE but they must have their own ticket and sit in their own seat. All children under 12 years must be with a caregiver at all times.

Children under the age of 3 years are considered too young to attend most events at THE EDGE and will not be admitted except where the event is for children and families. When the event is a family event, a child under the age of 2 will be admitted free of charge but they must be seated on their caregiver’s knee.

THE EDGE hosts many events especially for families and children such as TIME OUT Theatre for Children and the free Pick & Mix programme.

THE EDGE venues are situated in Auckland’s central business district. There are several public car parks nearby.

The closest option is the Civic Car Park, located directly below Aotea Centre, THE EDGE. With internal access to Aotea Centre and over 1,000 car park spaces available it is an ideal option when attending a show in our venues. You can pre-book a reserved car park when you book your event ticket.

Auckland City Council has many economic, safe and convenient car parks strategically placed throughout the CBD. The parking buildings are staffed during opening hours. All parking buildings provide disabled access.

Read more information about parking near our venues.

Should your tickets happen to become lost or stolen, please send an email to us at tickets@the-edge.co.nz with an explanation of the situation, including your ID number if you have it and the details of the event, as well as your full contact information. Reserved seating tickets may be replaced and a charge of $15 may be incurred, depending on the promoter of the event. Please note there is no replacement for General Admission tickets.

Generally the dress code for events at our venues is smart casual. However, this is dependent on  the type of event you are attending.

Opening nights for opera and  ballet, and sometimes chamber music and orchestra concerts, tend to be formal. Typical attire on these occasions would be suits for men and cocktail wear for women. If you have received an invitation for a function before or after any of these events, check for the suggested dress code, which sometimes can be black tie. If you are attending later performances in the season, evening wear, office wear or smart casual clothes would be  appropriate.

Dress for family shows and matinées is smart casual. For rock, pop, outdoor and festival events it is casual.

The best advice we can offer is to wear something you feel comfortable in so that you can relax and enjoy the performance.

Telephone THE EDGE reception on 09 309 2677 before 5.30pm on the day of the show, and discuss your needs with our Duty Operations Manager and Supervision team. They will ensure you are looked after.

If you use a wheelchair, let THE EDGE Box Office know when booking your tickets to take advantage of the flexible seating options in the theatre.

Each of our venues offers disability access, however, in our heritage buildings - The Civic and Auckland Town Hall - this can sometimes be hard to find. A combination of lifts (elevators) and  ramps ensures that all levels in each our venues can be accessed by audience members in  wheelchairs or who have difficulty climbing stairs.

Lifts in the Aotea Centre are located at the southern end of the building towards Greys Avenue.  In the Auckland Town Hall, there is a glass lift that can be found in the central atrium. The lift in The Civic is a little more difficult to locate. If you know you will need to use the lift in this venue, one of our attendants on duty will be able to assist you.

Please telephone THE EDGE on 09 309 2677 several hours before the performance you are attending and we will ensure our Supervision Team is aware of your needs.

We recommend you arrive at the theatre at least 20 minutes prior to the start of the show. This will allow you sufficient time to find your seats before the performance starts.

Some performances and events have a very strict lock-out policy to ensure that seated audience members and performers are not unduly disturbed. This means that latecomers will not be admitted to the theatre until a suitable break in the performance.

Lock-out policies are decided by the promoter of the event or the company performing, and are at their discretion. In some instances latecomers will not be admitted until the interval.

Please arrive early to avoid disappointment. Many of our patrons find that arriving one to two  hours before the show and enjoying a drink or dinner first is a relaxed way to ensure that they  find parking with ease and get to the venue in plenty of time.

Venues open 90 minutes before a performance is scheduled to begin.

You will be admitted at the first suitable break in the performance, as determined by the promoter of the event or performing company. In some cases the first suitable break may be the interval.

Some performances and events have a very strict lock-out policy to ensure that seated audience members and performers are not unduly disturbed.

Our staff on the night will do all that they can to ensure you are able to enter the performance as soon as possible.

The promoter of each show decides the price range of tickets and the location of the seats within the theatre that are assigned that ticket price. Each price is given a category or 'reserve'. The price and location of each reserve in the theatre changes with each show.

For this reason, the general seating plans published on this website make no distinction between the different reserves.

In most instances Premium is the highest price assigned to the best seating areas and B or C reserve is the lowest price.

Your ticket will specify a Door, Seating Area (eg Circle, Stalls), Row and Seat. Start by finding your assigned Door, and our ushers will then direct you to your seat.

If you have any problems finding your seats, approach one of our friendly staff. They are trained and ready to assist.

The decision of whether or not to allow refunds is made by the promoter. THE EDGE assumes no responsibility for making any such decision, and will have no obligation to issue refunds. When a refund is issued, it will be processed by the organisation through which you made your purchase.

For example, THE EDGE Ticketing Service will process refunds for those tickets sold  through our website, contact centre and box office locations. Ticketek will process refunds for those tickets sold through their websites, contact centres, box office locations and agencies. 

Please note that delivery prices and certain other fees associated with a ticket order will not  be refunded.

If you have not received your tickets by three business days prior to an event, please telephone us immediately on 09 357 3355. Please have available the confirmation number for your account, and/or the number of the credit card with which you made the purchase.

The customer services representative will determine the nature of the problem and whether your tickets are replaceable. Usually you will be instructed to collect your replacement tickets at the Box Office prior to the show, and the tickets will be marked as "Replacement" so that they are easily identified as the valid tickets. Replacement tickets can only be picked up by the credit card holder with the original credit card used in the purchase.

Our venues have different seating levels, as follows:

Aotea Centre – ASB Auditorium
Stalls – the lower level (in the United States this is referred to as Orchestra level)
Circle – the second level, above the Stalls
Balcony – the third level, overlooking the Circle and the Stalls

The Civic
Stalls – the lower level
Circle – the second level, above the Stalls

Auckland Town Hall – The Great Hall
Stalls – the lower level
Circle – the second level, above the Stalls
Balcony – the third level, above the Circle and the Stalls