Privacy Policy

THE EDGE is committed to protecting your personal details in accordance with the Privacy Act 1993. Our privacy statement outlines how we collect data, and what we do with your personal information.

We collect personal information when you purchase a ticket or sign up for e-newsletters via our website, call centre or box office. This is stored in our customer relationship management database. If you purchase tickets, you will be required to disclose your name, phone number, mailing address and other personal identifying information. We require this information so that we can post your tickets, and also so that we can contact you if events change or we have difficulties with your transaction. We do not store credit card details.

You can browse our website anonymously. We do not collect any identifiable information about you on our website unless you choose to give it to us. We analyse non-identifiable web traffic data for statistical purposes, but we do not personally identify users.

Our database is a customer relationship management system which is shared with New Zealand Opera, which are able to view personal and transaction details of any ticket purchasers to their events. Your name and contact details can also be viewed by other selected hirers of THE EDGE (Royal New Zealand Ballet, Silo Theatre, Auckland Philharmonia Orchestra, New Zealand Comedy Festival and the Auckland Readers & Writers Festival) for the purposes of ticketing and customer relationship management. These organisations are able to view your name and contact details (address, email and phone numbers) but cannot view your transaction history or any other information about you.

THE EDGE may provide your contact details and transactional information on request to the organisations whose events you have attended, for marketing purposes (e.g in order that they can send you details about similar events). We require these organisations to agree to comply with the Privacy Act 1993 and with strict conditions governing how personal information is to be handled. THE EDGE will not otherwise trade, sell or rent personal information about you to or with third parties. When you book your ticket(s), or provide us with your personal information, you consent to your name and contact details being disclosed to the organisations whose events you have attended. If you do not wish your data to be shared with the promoter of the event you attended please email Customer Service or phone 09 3573353

THE EDGE will send you marketing material by email only if you have given express permission to hear from us via our website registration form, in accordance with Unsolicited Electronic Messages Act. Similarly, your email details will not be passed on to any third party hirers without your express permission via our website registration.

You have the right to access and correct your personal information and privacy preferences at any time. If you are concerned about a breach of your privacy by THE EDGE or have any queries, please contact our Privacy Officer, via Customer Service, or write to the address below. If you would like to update your personal details, you can do so via the ‘My Account’ section on our website or by contacting Customer Service on 09 357 3353 or info@the-edge.co.nz

Privacy Officer
THE EDGE
PO Box 5749 Wellesley St
Auckland 1141