Ticket Purchase Terms & Conditions
1. Your ticket is sold by THE EDGE as agent for and on behalf of “The Presenter” (the party who presents the event, including a promoter or producer or venue as the case may be, details of which are available from THE EDGE), and subject to the following terms and conditions.
2. Any representations made are made by the Presenter and not THE EDGE, and any claims are the responsibility of the Presenter and not THE EDGE.
3. The Presenter reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity.
4. There are no refunds or exchanges on any ticket or service fee (including but not limited to where a ticket has been lost, stolen, damaged or destroyed, or where the ticket holder’s personal circumstances have changed) except as required by applicable laws in the place of purchase. Nothing in this section limits or restricts any rights or remedies which the ticket holder may have at law.
5. THE EDGE reserves the right to refuse admission or require the ticket holder to leave the venues, without compensation, in circumstances where THE EDGE considers it has cause, including where THE EDGE considers the ticket holder has breached these Terms & Conditions or any law, regulation or rules applying to the event or venue.
6. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from THE EDGE or any other authorised points of sale.
7. Late arrivals may result in non-admittance until a suitable break in the programme or non-admittance to the Event.
8. Cameras, video and audio recorders, mobile telephones and pagers may not be permitted in certain events. All pagers and mobile phones, if permitted, must be turned off before entry.
9. The ticket holder must comply with all security requirements of THE EDGE and The Presenter as a condition of admission to the event, which may include but not be limited to a search of a person and/or their possessions (including bags and clothing) and/or confiscation of prohibited items, at the time of entry to the venue. If concerned, please consult the venue. THE EDGE and the Presenter accept no responsibility for any confiscated items.
10. Your ticket may not, without the prior written consent of THE EDGE, be resold at a premium or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services.
11. All children 12 and under must be accompanied by an appropriate adult while at THE EDGE venues.
12. THE EDGE advises that children under three are too young to attend the majority of our performances. Accordingly, unless it is a designated children’s event, children under three years of age will not be permitted entry into the performance.
13. In the event that General Admission tickets are lost in the post, they cannot be reprinted due to the potential for duplication or fraud. It is strongly advised that you choose the courier option for delivery of your tickets, or collect in person from THE EDGE box office.
14. THE EDGE may pass on your contact details, in accordance with our Privacy Policy, to The Presenter of the event if they request this. If you do not wish to have your contact details forwarded, please call 09 357 3355 or email info@the-edge.co.nz and they will not be provided.
15. A credit card fee will apply when the promoter has elected to pass on the credit card surcharge to customers who choose to pay by credit card. This surcharge will be 2.25% and includes credit card fees and expenses, handling and associated infrastructure costs. The credit card surcharge will apply to purchases at a box office, or over the phone or internet. The credit card surcharge does not apply for cash or EFTPOS purchases (excluding credit or debit cards) at any of our Box Offices.